Working as an Operations Manager

Operations management is the department within an organization that deals with the day-to-day activities of the business. Operations management oversees, designs, and directs the procedures and operations of the production of goods or services. Operations managers are educated and trained professionals who ensure that business operations are running efficiently and effectively. Their responsibilities include implementing cost control procedures to keep within budget; focusing on the delivery of quality with each step of the production process; hiring and training employees; acting as a liaison between the company and outside parties; addressing and resolving issues and problems that arise on a daily basis; interacting with clients regarding their needs; and establishing regulations and procedures within the company.

In order to become an operations manager, students must have a degree in business, economics, finance, or accounting. Both a bachelor’s and master’s degree in any of these areas is required for professional employment. The bachelor’s degree takes four years to complete and upon completion, students may obtain entry-level employment in the business industry. In order to advance further, it is strongly encouraged to continue onto a master’s program in business administration, which would take two years to complete. Students are educated in areas such as material distribution, ethics in business, market trends and analysis, quantitative analysis, operation design and control, marketing and advertising, strategic management, organizational psychology, organizational behavior, finance law, and business law. Once students have completed their education requirements, they are able to gain on-the-job experience by working under the supervision of an experienced operations manager in an organization.

In addition to the education and work experience requirements, there are certain skills and personality traits which are essential for the success in this profession. Operations managers must have exceptional interpersonal skills. They interact with a number of different individuals, from employees and upper management to customers and outside parties. They must speak to everyone in a helpful, polite, and respectful manner. Operations managers must have positive leadership skills. They must be able to motivate and encourage the employees who work under them and must lead by example. Due to the numerous tasks and responsibilities that operations managers must perform, organizational and time-management skills are important. There are always deadlines for when tasks must be completed therefore operations managers must work efficiently at all times. Issues and concerns arise daily therefore effective problem-solving skills are needed.

Those who encompass the skills and personality traits mentioned above, as well as excel in the bachelor’s and master’s degree program in business, will no doubt be successful in this demanding but rewarding profession.

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Mark Shaftsbury

About Mark Shaftsbury

Mark Shaftsbury has a background in economics and found a passion for writing after a long career abroad. He currently lives in the USA and works for a very well-known American company. He writes articles which involve his knowledge in the business industry as well as articles about education. He is a baseball enthusiast and may be found online blogging about his favorite baseball teams as well as his daughter's journey through life.

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